Product design use and usability, designs new and old, inspired and unspired. The little things that matter.
Product Familiarity: The nose knows...
But seriously now, this is interesting: the notion of encouraging new product adoption by slowly weaning the user off of the familiar - but irrelevant - trappings of an old product. We as users like to think we're above this kind of condescending trickery - and in this relatively ridiculous example, we're probably right. But the general notion may have legs - so old dogs don't have to learn quite as many new tricks!
Error Messages: From unfriendly to intimidating...
"Opening this publication will access data from the following location: Error: This publication was created in a later version of Publisher and contains connections to multiple data sources. This version of Publisher cannot connect to multiple data sources. To edit your publication and leave the data source connections intact when re-opening in a later version, select 'Work without merged information.' Data from this location will be inserted in this publication where others can read it. Do you want to continue? (Yes) (No)"
On first read, this message is mostly just intimidating - a lot of text, complicated terms, and what seems to be an assumed knowledge of the underlying data structuring of a very complex piece of software - all followed by the insistence that you make a choice, YES OR NO! There's no "Cancel" option, the always-safe, oh-god-what-have-I-done button. But, when parsing the message, it actually does make sense - right up until it starts talking about selecting "Work without merged information" when the only options presented are YES OR NO!
On the other extreme is the no-info error message I sometimes get from Photoshop: "Operation could not be completed because of a program error. (Ok)" Frustrating in its own way, but not the interrogation-light hotseat of the Publisher message. So which way is better? If there's not much you can do, is it best to just leave the user in a state of frustrated but ignorant (relative) bliss? Well? YES OR NO???
Bad Marketing Combo: Milk and Tacos!
And you know it when you really, truly don't: ladies and gentlemen, I present the gallon jug of milk on which is advertised tacos. Monday mornings are hard enough on their own, but when I'm assaulted with a combination of this gastronomic blasphemy when I'm just trying to prepare my coffee... well, it's too much.
Can a user's experience and satisfaction with a product really be tainted by these kinds of purely psychological, imposed associations? It's a subject for debate - but my stomach (ugh) says yes.
Color Coded Coffee - Matching up the perfect cup...
If Plants Could Talk: The water-me vase...
There's also something about the tilting action that's more immediate or urgent than a blinking light or a beeping sound - it's a real part of your environment, a physical entity, not just a signal. Not to mention, of course, a neat conversation piece that's holding your not-dead plant!
All-Edge Brownie Pan - Feels kinda wrong, tastes sooo right!
Now, this being a use-and-usability design blog, I'm trying to find something to critique. Harder to clean? Maybe. Requires adjustment of cooking time? Probably. Some people don't like edges (like my fiancee's two friends who I also showed this to, receiving a lukewarm-at-best reception)? Apparently. Does something feel morally wrong, even slightly unholy, about an all-edge frankenbrownie? Kinda.
But, worth it? Totally. I'll be registering for one - if I can even wait that long...
Link Mugs - Usable and delightful...
Is it functional? Sure - it gets the job done when no tray is available. Is it usable? Yeah - it may take a few seconds to get the mug assembly together, but it sure looks doable. But what I want to concentrate on here is the "delight" factor. Being the recipient of a drink brought in this way would almost certainly bring a smile to one's face; and just maybe, the coffee would taste a little better. (Just like a new putter "works" better than a scratched one - the psychology of products is all around us!) Combine this with the previously posted Stain Stamp Mug design, and homes or restaurants can sneakily augment the moods of all their patrons. A good mood is a goal worth designing for!
PowerSquid - Making your wall warts get along...
The Redesign: The PowerSquid line of flexible power strips, shown at left.
Alternately, The Bandaid: The Power Strip Space Saver, adapting existing strips with dongles at three bucks a pop.
Sure, these are the mundane, unsexy parts of life - and remaking the powerstrip into anything but a low-margin commodity is a bad business bet. But I'll be there are a lot of happy people out there using these products, and wanting to say "thank you!"
Wine Wedge - Looks neat, but traps most bottles!
But it's got problems, too: what about when I actually want to drink a bottle of wine that's not on the top of the pyramid? A cumbersome disassembly-and-reassembly seems to be the only way - unless there's some trick akin to the magicians' stunt of pulling the tablecloth out from under the dishes. The recommended practice of rotating the bottles periodically during storage would seem risky, too. And finally, any pyramid made of a heterogeneous mix of bottles (rather than the identical bottles shown in the photos) might suffer structural problems if all bottles don't share the same diameter.
Good lookin' design; good luck using it!
Smart Laptop Alarms - Theft deterrence the fun way...
For example, Laptop Alarm can sound the alert if the laptop's AC power or USB mouse is unplugged, or if the computer is shut down or put in standby. This makes sense - these are things many users will be doing to set up their laptopping in the first place, so it's natural to use them as alarm triggers. iAlertU, despite the toolish name, is even more fun: it uses the Macbook's sudden motion sensor to detect movement, and uses the built-in camera to snap and email a photo of the would-be thief to a preset email address. (Check out the video.) Heck, I'd almost want my laptop to get stolen, just to track down the culprit! When something as mundane as a laptop lock starts getting fun, it's a sign of some great design.
Silly Humans: Better-looking products work better...
The Logical Truth: Little scratches won't affect the function of the putter.
To which he responded with....
The Psychological Truth: When it looks better, it works better. He explained the whole process: he's about to make a putt, he reaches for his club, sees those nasty little scratches, and is suddenly in a bad mood because of them. Now his mental game is off; he's not concentrating on the putt. This is how three- and four-putt holes are born.
Does this sound about right? Does your music sound worse coming from a scratched iPod? Do you not ski or snowboard as well in an out-of-style jacket? Does your dirty car make you a more irritable driver?
Yep - it may be silly, but it's real.
Brush & Rinse - Mind that gap between concept and reality...
As a product designer, I've encountered quite a lot of great ideas - but as a mechanical engineer, I've also recognized that many concepts suffer the fatal flaw of oversimplifying reality. In reality, things don't always line up, move smoothly, fit snugly, or in any way work as perfectly as they do in the metaphorical light bulbs over designers' heads. In this case, there's such a huge number of variables in the water stream of bathroom faucets - width, speed, aeration, consistency, and on and on - that a single geometry seems highly unlikely to work in all cases.
But, maybe it will work (I'm not a fluids guy, personally) - there are ideas that have, and ideas that will. Just don't hold your breath...
Tiny Cards in Tiny Cameras - Bad for big thumbs...
"I found my flimsy 1/2 millimeter of keratin fingernail structurally too weak to disengage the spring or whatever that holds onto the card in the camera's slot." Fortunately, the fake nails of a colleague came to the rescue -but, he asks, "do I need to carry Lee Press-On nails along with me to change out cards?"
He has an excellent point - digital cameras are designed to (1) fit nicely in the pocket while (2) using off-the-shelf spring-loaded SD card readers. Having sufficient room to operate the camera - and this goes for many of the controls, too, not just the access doors - is a distant third. Look at the gargantuan relative size of my thumb in that photo, and you can see where this is headed!
As Jonathan said, "sigh."
Designer Juicer - Looks versus hazards...
How much are we as buyers-and-users willing to pay for high-design items in terms of inconvenience, reduced functionality, of course price, and even danger? It's a rhetorical question... but the answer ain't zero.
Car Stereo FM1/FM2 - Isn't all FM the same?
A viable alternative exists, and I’ve seen it in the strangest of places: an old car. In this case I believe it was my uncle’s late-80’s Chrysler New Yorker, or some other now-defunct also-ran, but they got one thing right. There was no FM1/2 button; instead, pressing a station preset button once gave you a station, but pressing it twice quickly gave you a second. Sure, those double-click stations were second class citizens, but certainly no less so than FM2 stations. Reverting back to your primary six stations required no action and no thought at all – just resume hitting station buttons as usual. Best of all, the multiple button presses for the second set of stations were on the same button, so drivers need not be distracted by button-hunting. Tap-tap, done: music to my ears!
Stand Umbrella - Neat design, engineering overkill...
But on closer examination of the blurb on Yanko, we find that our designer has made a lot of sacrifices in order to include the traditional (but not (very) useful) curved handle. He refers to the center of gravity being manipulated "in a complex process by casting aluminum into different clay molds" so that it can stand while the "base, shaft and handle create a uniform line." Yup, he's increasing both the price (with those custom molds) and the overall weight (to offset the center of gravity) for a measly curved handle. Straight handle, no problem! It's one of those times when engineers want to scream at industrial designers...
Ahem... I'll keep my cool for now. Seriously though, technological feats like those described in the blurb can be done - let's just make sure to use them for worthy reasons.
Guilt Trip as a Theft Deterrent?
Setting aside the misspelling of despicable, this is actually a very clever psychological trick on would-be thieves. A more conventional label would read something like "PROPERTY OF STARBUCKS" or "DO NOT REMOVE." But these are commands - and anyone prone to thieving doesn't like to be told what to do. In fact, those two phrases would more likely be read as challenges, only increasing the poor bowl's chances of being pinched.
Instead, the bowl makes an observation about the thief - and an objective and undeniable one, to boot. Who wants to steal something that reminds you of your own faults? Sure, there may be the rare outcast who'd consider the label a trophy - but overall, I suspect this label is working as well as any label could to keep that bowl in place. In any case, it beats playing good-cop/bad-cop...
Baseball: Buy me some peanuts and... coffee??
It was mostly just a comical experience. Since the game was sold out, nobody could feasibly get up to go to the vendors in the aisles; instead, everything was passed along, bucket-brigade style, to make the transaction. The funny thing about coffee was the never-ending stream of accessories. Here's the list of what each of us passed along, in separate handfuls, over the course of what felt like the whole top of the sixth inning:
1. First cup of coffee.
2. Second cup of coffee.
3. Seriously, a third cup of coffee?
4. Creamer packets...
5. Sugar packets...
6. Stirrers, oh yeah.
7. Lids!
8. Money...
9. ...and change.
Something feels ridiculous about this. There's been plenty of snickering commentary about the state of our I'll-have-it-my-way coffee shops, but I tend to want to let people have their choice - unless and until I'm the one delivering all of those options. This is especially true at a baseball game, where I have some vague notion of a one-size-fits-all Americana that is rudely ruptured by such customized coffee.
Let us all watch the game - and just order a beer!
Fuzzy Buttons - Begging to be pressed...
Very often, designers want to encourage certain behaviors in the users of their products. If a user should press a button frequently (an "I'm okay" periodic check-in button for the elderly in a care facility, for example), it's good to make that button tempting to press. Here, we have a success - but used for a purpose (light switches) where the joy of pressing is merely nice, not needed.
One more comment: I read the use manual for these switches, and was disappointed to find that the dimmer is not controlled by sliding your fingers along the length of the oval - it's just a tap-on, tap-dimmed-preset, tap-off toggle. Oh well - otherwise, it would have been completely irresistible...
Litter Leash - Tethering erstwhile trash...
1. The Litter Leash depends on the notion that users consider "big litter" a more severe offense than "little litter." After all, it can only makes a difference if the user properly disposes of the empty pouch - otherwise, both pieces end up as litter anyway. So, do people really feel worse about letting loose the big pouch than the rip-off top? As much as I hate to admit it, I do! If everyone else does too, this thing will actually work as intended.
2. When the unexpected tether makes itself known, it calls attention to the litter issue. When users tear off those tops, but the tops stop before coming all the way off, it's a surprise; naturally inquiring minds look closer and easily discover the purpose. The next feeling is part guilt trip (because of what users might have done with the tops) and part pride (because of what will now happen to the tops and pouches). Either way, the point is made, and litter is prevented. Brilliant!
Theft Deterrent? Coded chargers for portable gadgets...
A fascinating idea - but how well will it work? Two issues come to mind:
What about lost chargers? This happens! Chargers are left behind in hotel rooms, lost in the mess of a home, and stolen by the charger gnomes at night. In that case, Apple is perhaps unknowingly putting itself in the role of law enforcement - when a user cries "lost charger," Apple plays judge, jury, and executioner to decide and act on whether it's a real or bogus claim. And for that matter, what will become of the gargantuan industry of iPod accessories that interface with and charge the devices? Obliterated with a single patent app? I don't buy it.
Will thieves get it? The effectiveness of this idea as a theft deterrent is determined by the potential thieves understanding of it - and they're not an easy crowd to whom to explain clever technological tricks. It does a user no good if the thief only discovers this whole system after the theft - except, I suppose, for the consolation prize of revenge. So, will thieves get it? Will they be burned enough times by stealing iPods that then become useless (or are they already reading gadget blogs and discovering this new threat to their trade)? One example of this kind of theft deterrent has already been on the market for years: car stereos which won't work without a code after being removed from their cars. In that situation, the cars and/or stereos are marked with a message to thieves, in the form of a small logo or blurb on the car window. Not much opportunity to deliver a pre-emptive message on an iPod...
...Even if it's that clever message in the photo, Engadget.
Lighting the Whole Path - Nifty flashlight...
But it's neat to see a highly specialized product in a category--flashlights--where pretty much everything is very general-purpose.
And jeez, why didn't I think of that...?